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Privacy Notice: Website

Updated: 26 June 2018

Introduction

VGM Forbin respects your privacy and is committed to protecting it. This notice explains how VGM Forbin processes the personal data that it collects through:

  • the VGM Forbin website (forbin.com) and browser extensions;
  • information that you provide to us as a vendor (prospective and current);
  • information and submissions that you provide to us, both online and offline through forms and your website, prior to becoming a VGM Forbin customer or employee; and
  • your interaction with us through third-party websites and services (e.g., social networking providers).

For the sake of simplicity in this notice, all of these methods of collection will be referred to as the “Website”.


How does VGM Forbin define personal data?

Personal data is defined in the General Data Protection Regulation as any information that directly or indirectly identifies or is identifiable to you as a natural person. Personal data includes your name, address, e-mail, telephone number, IP address, or any other identifier through which you may be contacted online or offline.

VGM Forbin does not sell or share your personal data with anyone outside of VGM Forbin. Through the Website, VGM Forbin does not seek to collect any sensitive data (e.g., health or sex life information; political opinions or religious/philosophical beliefs; trade-union membership; or racial or ethnic origin.


Who is responsible for processing my personal data?

VGM Forbin is the data processor and is responsible for the processing of your personal information. If you have any questions about the processing of your personal data by VGM Forbin or the information in this notice, please email: customercare@forbin.com


How and why does VGM Forbin get personal data?

Below, you can see the various purposes for which VGM Forbin may collect and use (i.e., process) personal data from you and the channels through which it does so.

Website Visitors:

VGM Forbin collects your personal data in order to respond to your inquiries, identify areas of interest on the Website, and identify potential new VGM Forbin customers based on website activity.

VGM Forbin collects the following categories of ordinary personal data for the above purpose(s):

  • name,
  • email,
  • phone,
  • and IP address.

How does VGM Forbin get your personal data in these instances?

You provide it indirectly to VGM Forbin through cookies and directly through online chat interactions.

What is VGM Forbin’s legal basis for processing your personal data in these instances?

  • Your consent.
  • Our legitimate interest in knowing the countries and companies that might be interested in VGM Forbin’s products and services. Specific individuals are not targeted and only companies are identified as potential customers.
  • VGM Forbin will honor “Do Not Track” if a user has set that preference.

Who else has access to your personal data in these instances (and why)?

  • Microsoft (Office 365) (primary business communication software)
  • Google Analytics (website analytics)

How long does VGM Forbin keep your personal data?

VGM Forbin will store personal data as long as it is necessary in order to fulfill the purposes mentioned.

Prospective Customers / Online form submission:

For Website visitors interested in our products as a prospective customer, VGM Forbin collects your personal data in order to fulfill your requests for additional information, to facilitate your attendance at a VGM Forbin-sponsored event, or to set up an account and provide you with a demo.

VGM Forbin collects the following categories of ordinary personal data for the above purpose(s):

  • name,
  • email,
  • address,
  • and phone.

How does VGM Forbin get your personal data in these instances?

You provide it directly through online forms and/or interactions with the VGM Forbin employee at an event or when setting up/conducting a demo. We perform a pre-crawl of prospect websites.

What is VGM Forbin’s legal basis for processing your personal data in these instances?

  • Your consent (to either receipt of specific content or direct marketing)
  • Our legitimate interest in processing the contact information of individuals interested in buying our services so we as a business can come in contact with said individuals.
  • Our legitimate interest in processing the potential personal data found on a prospects public website to provide this prospect with an offer and demo directed at the business of the prospect.

Who else has access to your personal data in these instances (and why)?

  • Microsoft (Office 365) (primary business communication software)
  • Act-On (marketing contact management system)
  • RingCentral Meetings (online meeting system for demos)
  • Atlassian (ticketing system for review of customer contracts)
  • Light Edge (server / storage vendor)

How long does VGM Forbin keep your personal data in these instances?

VGM Forbin will store personal data as long as it is necessary in order to fulfill the purposes mentioned. Pre-crawl results of prospect websites will be deleted after 30 days unless the prospect schedules a demo, in which case it will be retained for the entire sales and customer cycle.

Job Applicants:

VGM Forbin collects your personal data in order to facilitate your requests to be considered for employment with VGM Forbin.

VGM Forbin collects the following categories of ordinary personal data for the above purpose(s): name, address, email, phone, image (if included in your submission materials), and answers to personality tests (if you agree to take one during the process).

How does VGM Forbin get your personal data in these instances?

You provide it directly to VGM Forbin through emails or submission of an application, or through agreeing to take a personality test (where applicable).

What is VGM Forbin’s legal basis for processing your personal data in these instances?

  • To take steps at your request prior to entering into a contract of employment.
  • Our legitimate interest in processing the contact information of a job applicant.

Who else has access to your personal data in these instances (and why)?

  • Microsoft (Office 365) (primary business communication software)

How long does VGM Forbin keep your personal data in these instances?

VGM Forbin will store personal data as long as it is necessary in order to fulfill the purposes mentioned. In general, personal data will be deleted after 2 years from termination of employment, unless there are special reasons for a longer retention period. However, the following exemptions apply:

  • Documents are retained 6 months for candidates that are not accepted;
  • 1 year for candidates that receive a job offer.

Vendors:

VGM Forbin collects your personal data to facilitate consideration of your offer of goods or services.

VGM Forbin collects the following categories of ordinary personal data for the above purposes:

  • name
  • address
  • email
  • and phone

How does VGM Forbin get your personal data in these instances?

You provide it directly to VGM Forbin through emails or submission of bid, quote or similar documentation.

What is VGM Forbin’s legal basis for processing your personal data in these instances?

  • To take steps at your request prior to entering into a contract.

Who else has access to your personal data in these instances (and why)?

  • Microsoft (Office 365) (vendor for primary business communication software)
  • US Bank (VGM Forbin's bank for facilitating payments)
  • Atlassian (ticket administration for vendor management / vetting process)

How long does VGM Forbin keep your personal data in these instances?

VGM Forbin will store personal data as long as it is necessary in order to fulfill the purposes mentioned.


Is VGM Forbin transferring my personal data outside the EU/EEA?

In some cases, VGM Forbin does transfer your personal data to vendors in the United State (outside of the EU/EEA.)

Such transfers only take place for the specific purposes mentioned above. Because the US has not been deemed by the Commission of the European Union to have an adequate level of protection of personal data, VGM Forbin provides appropriate safeguards for the transfer. Specifically, VGM Forbin contractual arrangements with vendors in the US use "Model Contracts for the Transfer of Personal Data to Third Countries", as published by the Commission of the European Union, or any other contractual agreement approved by the competent authorities. You may obtain a copy of (or access to) these terms by emailing customercare@forbin.com. Below is the current list of US-based vendors to which VGM Forbin currently transfers personal data:

  • Microsoft
  • DocuSign
  • LinkedIn Navigator
  • RingCentral Meetings
  • Act-On
  • Atlassian

What rights do I have to personal data that VGM Forbin processes?

  1. You have the right to request access to and rectification or erasure of your personal data.
  2. You have the right to object to the processing of your personal data and have the processing of your personal data restricted.
  3. You have an unconditional right to object to the processing of your personal data for direct marketing purposes.
  4. If processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by emailing customercare@forbin.com.
  5. You have the right to receive your personal information in a structured, commonly used and machine-readable format.
  6. You may always lodge a complaint with a data protection supervisory authority, e.g., The Danish Data Protection Agency.

Be advised that there may be legal conditions or limitations on these rights. If you wish to inquire about or exercise your right to the above rights, please email customercare@forbin.com.


Does VGM Forbin collect information from children under the age of 16?

No. VGM Forbin does not knowingly collect personal data from children under 16. If VGM Forbin learns that it has collected or received personal data from a child under 16 without verification of parental consent, VGM Forbin will delete that information. If you believe VGM Forbin might have any information from or about a child under 16, please email customercare@forbin.com.


Does VGM Forbin use any other means of tracking behavior of individuals on the Website?

Yes. Pages of Forbin.com and e-mails from VGM Forbin employees to prospects and customers may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags and single-pixel GIFs) that permit VGM Forbin to, for example, count users who have visited a page or opened an e-mail.


 

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