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icon that represents Reputation Management Services by VGM ForbinReputation Management Responses

With reviews and ratings coming in, you’ll want to know what to say back! Here are some responses you can use as a base to start off right.

icon that represents thumbs up, positive reviews

How to Respond to Positive Feedback

  • Thank you for your feedback, {insert name here}. We’re glad to hear how happy you are with our business!
  • Thanks, {insert name here}. These kind words mean a lot.
  • We can’t wait to see you again. Thanks for coming in and leaving such a great review for us!
  • We appreciate your business and are happy to hear your positive feedback!
  • Thank you very much, {insert name here}. We love hearing great things like this!
  • {insert name here}, we’re so glad you had a great experience at {insert business name here}.
  • Thank you for the review! We’re happy to hear how pleased you are with us.
  • Thanks, {insert name here}! We’re happy to help in any way you need!
  • Thank you! We’re happy to hear you’re delighted with us and our business.
  • Thank you – we’re glad to hear it! We appreciate your business and can’t wait to see you again.
icon that represents thumbs down, negative reviews

How to Respond to Negative Feedback

  • We’re sorry to hear of your experience, {insert name here}. Please contact our Customer Support at {insert number here}, so we can understand what happened.
  • This certainly does not comply with our customer care standards. We appreciate our customers and will use this to better our team.
  • Thank you for notifying us of the issue. We’re sad to hear of your experience, as we love our customers.
  • {insert name here}, please accept our apologies for your experience.
  • Please contact us at {insert number here}. We’d be happy to hear your experience so this does not happen again.
  • Our apologies for your experience, as we do not want things like this to happen.
  • We’re sorry to hear of your encounter and apologize for any inconvenience you experienced.
  • {insert name here}, we’re sad to hear of this experience as it does not align with our customer service standards. Please call our Customer Support at {insert number here}. We’ll make sure that your issue is taken care of.
  • We’re sorry to hear of your frustrations, but we most certainly do care about our members. Please accept our apologies for your experience.
  • {insert name here}, please call us at {insert number here}. We’ll be happy to help you and hear of your experience.

Thank You for Using Reputation Management

Your reputation will benefit greatly from frequent, timely responses to reviews! Once notified by email, just log in to craft your reply.


The most important thing is for your customers to feel heard and to have any situation or comment handled in a timely and professional manner. Reputation Management allows you to do that and more!

If you have any questions about how you can better your reputation, check out our other reputation management services and get in touch with us.


Contact VGM Forbin

We're ready to partner with you to provide a web development solution. Contact VGM Forbin by filling out this form to learn more about what we can do for your business.

VGM Forbin
4026 Alexandra Drive
Waterloo, IA 50702
(877) 814-7485

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