Skip to Content

Website Terms and Conditions

Site Requirements

The use of VGM Forbin services requires compliance with our terms of service and acceptable use policies available for review at www.forbin.com/website-terms.

Important Information

The go-live date of your site will be provided by your project team in the initial timeline sent to you and will be launched accordingly, based on the timely transfer of information from client to VGM Forbin. Delays in information/content transfer will alter the go-live date.  VGM Forbin does not assume any responsibility for confirming member’s rights to images or content previously designed or implemented by another company or individual.

Monthly payments

When choosing the monthly payment option, the first monthly payment will be required the month following the 25 percent down payment. Final payment is due regardless of whether all content for the pages has been sent by the client. This provision is in place to encourage our clients to promptly submit the content so the site can go live and also to ensure that VGM Forbin is paid for performing their duties agreed to in the proposal, despite delayed content approval by the client. 

Design Revision Policy

When receiving your design for approval, VGM Forbin will allow 2 revisions to your design at no charge. Any further revisions or re-designing will begin accruing a design fee of $150.00 per hour with a minimum fee of $75.00.

Third-party contractors

Third parties may provide services to you in connection with the products and services provided by VGM Forbin. Disclosure of the identity of such third parties will be made to you upon written

request. VGM Forbin will be generally responsible for the services that will be provided to you under this Agreement, and if VGM Forbin is not the service provider then it will provide assistance to you in attempting to resolve any issues with the third-party service provider.

Additional Email Accounts

Additional email accounts are charged at $2.00 per month per additional email account requested by the client, with a minimum of 5 email accounts. Accounts without performance plans will require a minimum of $10.00 per month for 5 email accounts.

General

Websites will be designed to support most modern browsers while targeting support of the following versions: Internet Explorer 10+, Microsoft Edge, Google Chrome 7+, Safari 5+, and Firefox 4+. Websites will be designed based on 1024x768 screen resolution and optimized to 4 of 5 operate on iOS and Android mobile devices.

eCommerce (Applicable to eCommerce Customers only)

The client is responsible for product management of eCommerce websites built by VGM Forbin. The data will need appropriate pricing, shipping, tax information and affiliate information by the client.  The client will have the ability to enter products into the storefront from the website's administration page in the VPanel. All eCommerce websites built by VGM Forbin require an SSL Certificate to ensure security.

Additionally, VGM Forbin shall not be held responsible for third-party Merchant Payment Gateway accounts for processing payments. Payments for third-party payment merchants will be handled solely by the client. Examples of Third-Party Merchant Providers include: First Data, PayPal, Authorize.net, PayTrace, Stripe and more. VGM Forbin may act as a resource through the account setup phase of Third-Party Merchant Payment Gateways.

Contract Buyout

If the project is delayed by the client for up to 90 days due to tardy content or other variables under the control of the client, VGM Forbin will require a 25% contract buyout or the percentage of the project completion - the greater of the two will be charged to the client.

Website Development Cancellation

If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. VGM Forbin may elect at its sole discretion to offer a partial refund depending upon the circumstances. If client is not able or willing to approve completed work or services in this Agreement after 6 months then VGM Forbin shall be deemed to have completed all design, programming or website service obligations and to have no further obligation to client.

WCAG Compliance

The WCAG implemented updates will be completed based on VGM Forbin’s interpretation of current WCAG standards, availability to resources (i.e., third-party website, documents, tools, etc.) and allotted time.

In the event your website’s growth requires further resources (additional pages beyond the original quoted size), the monthly plan fee may need to be re-evaluated to ensure proper tools are available. This will be communicated by VGM Forbin when applicable.

Domain Renewal

VGM Forbin will automatically renew a domain name on the client's behalf when it is due for renewal subject to the client having a valid and up-to-date payment method of its account. The client must provide written notice to cancel their domain renewal.

Disclaimer: New websites may experience a decrease in search engine rankings due to

uncontrollable factors with search engine algorithms.

Help Back to Top