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Terms & Conditions

Content & Design Revision Policy

When receiving your content for approval, VGM Forbin will allow up to two (2) cumulative revisions to content and up to two (2) cumulative revisions to design at no additional charge. Any further revisions or re-writing will incur our standard hourly rate.

Third-party Contractors

Third parties may provide services to you in connection with the products and services provided by VGM Forbin. Disclosure of the identity of such third parties will be made to you upon written request. VGM Forbin will be generally responsible for the services that will be provided to you under this Agreement, and if VGM Forbin is not the service provider then it will provide assistance to you in attempting to resolve any issues with the third-party service provider. the client agrees that VGM Forbin is not liable for acts or omissions of any third-party service provider, including but not limited to claims under data privacy laws. Neither VGM Forbin nor a third-party service provider offers litigation support for claims or proceedings against client.

VGM Forbin does not assume any responsibility for confirming member’s rights to images or content previously designed or implemented by another company or individual.

VPanel™ Content Management System (CMS)

The VPanel™ CMS is a proprietary content management system that is integrated into VGM Forbin created websites and requires the hosting to reside on the servers of VGM Forbin.

Browser Compatibility

Websites will be designed to support most modern browsers, specifically the most recent versions of Google Chrome, Safari, Firefox, and Microsoft Edge. Websites will be designed based on various screen resolutions and optimized to operate on iOS and Android mobile devices.

Website Launch Information

The go-live date of your site will be provided by your project team in the initial timeline sent to you and will be launched accordingly, based on the timely transfer of information from client to VGM Forbin. Delays in information/content transfer will alter the go-live date.

Monthly Payments

When choosing the monthly payment option, the first monthly payment will be required the month following the 25 percent down payment. Final payment is due regardless of whether all content for the pages has been sent by the client. This provision is in place to encourage our clients to promptly submit the content so the site can go live and also to ensure that VGM Forbin is paid for performing its duties agreed to in the proposal, despite delayed content approval by the client. After payment, VGM Forbin will still post outstanding content AT NO CHARGE for 3 months from date of signed contract.

Past Due Notice

Once customer accounts are ninety (90) days past due then customer care support, active projects, and additional services will not be provided until payment or payment arrangements have been made with the Accounts Receivable team. Customers have thirty (30) days to make a payment or payment arrangements before the account is turned over to collections. Once turned over to collections, all services/solutions will be shut off and billing will be stopped.

Contract Buyout

If the project is delayed by the client for up to 90 days due to tardy content or other variables under the control of the client, VGM Forbin will require a 25% contract buyout or the percentage of the project completion - the greater of the two will be charged to the client. The contract will be terminated upon issuance of VGM Forbin's invoice for such charges to the client.

Website Development Cancelation

If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. VGM Forbin may elect at its sole discretion to offer a partial refund depending upon the circumstances. If client is not able or willing to approve completed work or services in this Agreement after six (6) months then VGM Forbin shall be deemed to have completed all design, programming or website service obligations and to have no further obligation to client.

Written notification of cancelation must be submitted by the client at least thirty (30) days in advance of the scheduled renewal date. Written notification of cancelation can be completed at or via [email protected].

Domain Renewal

VGM Forbin will automatically renew a domain name on the client's behalf when it is due for renewal subject to the client having a valid and up-to-date payment method of its account. The client must provide written notice to cancel its domain renewal. Domain must be in VGM Forbin's account to automatically renew.