February 14, 2017

I am Glad to Hear the Positive Feedback - 3 Ways to Encourage Customers to Share

Getting feedback on how you and your team are doing can be hugely helpful to improving your customer service. The happy customers help us know what we got right. The upset customers can be a painful clue that we may have missed the mark. Encouraging both positive and negative feedback will create an environment where those customers feel more comfortable...

Read Full Post