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Customer Care

Closed Feedback Loop for the Win

Closed Feedback Loop for the Win

December 7, 2021

A closed feedback loop to talk to customers who have either had an amazing or not so amazing experience will go a long way. 57%...
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Does Your Current Website Get the Job Done or is it Just Good Enough?

Does Your Current Website Get the Job Done or is it Just Good Enough?

November 15, 2021

Ensure Strong Internet Presence Does anyone remember when simply having a website used to be enough? That is not the case anymore,...
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It’s Time to Get Intentional with the Patient Experience

It’s Time to Get Intentional with the Patient Experience

October 4, 2021

We hope you were able to take away some good information to your team in the first part of our blog series about asking for feedback...
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Tips to Take Your Customers' Online Bank Experience to the Next Level

Tips to Take Your Customers' Online Bank Experience to the Next Level

September 16, 2021

In this digital world, it’s important that you provide a strong customer experience to those who interact with your bank...
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You Don’t Know If https://forbin.com/uploads/blog//9dda0b080819dea0736a8af3c41e80e5.pngYou Don’t Ask: Seeking Feedback for Your Business That Leads to More Revenue

You Don’t Know If You Don’t Ask: Seeking Feedback for Your Business That Leads to More Revenue

August 24, 2021

I don’t know about any of you, but I could write a book filled with all the one liners I’ve heard from my...
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Have a Question? Here’s Who to Ask!

April 7, 2021

Author: Mallory Wohlford, Customer Care Specialist While Forbin Customer Care is always happy and available to assist with...
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How to Spot Scams in Website Form Submissions

How to Spot Scams in Website Form Submissions

March 31, 2021

We’ve all received our fair share of scams online. Whether it’s a faraway prince emailing to ask for money, or a cybercriminal...
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